Refund policy

At Silverback Rodeo Co., we want you to feel confident with every purchase. If for any reason you’re not fully satisfied, we offer a simple and transparent return process.

1. ELIGIBILITY FOR RETURNS

Return Window:
Items may be returned within 30 days from the delivery date. Returns must be initiated within this timeframe.

Condition of Items:
All items must be returned in original condition, unworn, unwashed, and with all original tags and packaging intact. Items that do not meet these conditions may be refused.

2. HOW TO START A RETURN

To initiate a return, please contact us at:

📧 silverbackrodeo@gmail.com
📞 +1 281-809-5150

Our team will provide you with return instructions.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

3. REFUNDS, EXCHANGES & STORE CREDIT

Refunds:
Once your return is received and inspected, your refund will be processed to the original payment method. Please allow 7–10 business days for the refund to reflect in your account.

Exchanges:
Need a different size or item? We’re happy to help. Exchanges are subject to product availability.

Store Credit (Recommended):
We encourage store credit as the fastest option for replacements. Store credit can be used toward any future purchase.